Support
Have a question, found a bug, or need help with your account? Reach out and we'll get back to you as soon as we can.
Frequently asked questions
How do I post a property to my inventory?
Go to Inventory → Add property, fill in the listing details, and save. It's visible to you immediately; opportunities you respond to reference it automatically.
How does the opportunities feed work?
Post a buyer or seller requirement from a lead, and other agents on Nela see it on their feed. If they have a match, they respond and a chat thread opens between you.
Can I recover a deleted account?
No — deleting your account permanently removes your inventory, leads, opportunities, and notifications, and cannot be undone. Contact support before deleting if you're unsure.
Who can see my phone number and profile?
Your name, agency, and avatar are visible to other agents on the feed and in chat threads. Your phone number is only shared if you choose to include it in a message.